At KisshilPromo, we strive to provide high-quality digital products that meet and exceed your expectations. However, we understand that situations may arise where a refund or exchange is necessary. Below is our detailed policy regarding refunds and returns:
Refund Policy
- Eligibility for Refunds
Refunds are available under the following conditions:- The digital product was not delivered to you after successful payment.
- The product is defective or significantly different from its description.
- You have submitted a refund request within 7 days of purchase.
- Non-Refundable Situations
- Change of mind after purchase.
- Issues caused by failure to meet the technical requirements to use the product.
- Products that have already been downloaded and used, except in cases of defects.
- How to Request a Refund
To request a refund, please contact our support team with the following details:- Your order number or receipt.
- A detailed description of the issue.
- Any supporting evidence (e.g., screenshots).
Exchange Policy
- Eligibility for Exchange
If the purchased product has technical issues or is not functioning as described, you can request an exchange for the same product or an equivalent item within 7 days of purchase. - How to Request an Exchange
Contact our support team with your order details and a description of the issue. Exchanges will be processed promptly to ensure minimal disruption to your work.
Additional Information
In cases of disputes, we are committed to resolving matters amicably and transparently.
Refunds and exchanges are only applicable to purchases made directly through our website.
All refund requests are subject to review and approval by our team.